![]() ![]() If you believe you are missing hours after any cached time has been uploaded to the server please first check your Work Diary where you can update the view to your own time zone. If the issue persists please report the problem (see FAQ below). The default time zone from the Time Tracker is UTC. TLS (required security protocols) disabled in your Windows Internet settings ( how to fix).If you have an ongoing connectivity problem, the app will appear stuck in caching mode and fail to upload your time. You will know the cache is uploading when the desktop app status says “Online and uploading.” It will change to “Online” when the cached time has been completely uploaded to the server. Once you have a stable Internet connection, the cached time will upload automatically. If the cache fails to upload automatically, you cannot recover it manually It can’t be uploaded after the Work Diary is locked. You must reconnect before the end of the weekly billing cycle to upload your cached time.This will prevent the cached time from uploading Do not log time from another computer while you have a cache awaiting upload.Warning: Although it's available as a backup, we strongly recommend you avoid caching mode as much as possible. It should reconnect and upload the cache automatically as soon as the connection stabilizes, usually within a few minutes Unstable Internet connection – The desktop app, especially when trying to upload logged time, requires a stable Internet connection.It should reconnect and upload the cache within an hour ![]() During this time, you can continue to work and your logged time will be held in the cache.
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